Customer Service

Customer Testimonials

Byers’ Choice Ltd., a company that produces hand-crafted holiday caroler figurines, has evolved over the past 25 years from owner Joyce Byers’ home-based hobby to a firm of 140 employees who work in a 90,000-square foot facility. Their beautiful figurines – each a unique creation – now adorn mantelpieces and windowsills in thousands of homes and businesses each year.

The company sells its products through 3,000 retailers in the United States, Canada and Europe. As the business has grown, so has the need for a strong and stable infrastructure.

Byers Choice has benefited from Thompson Networks' services in a variety of ways. Thompson has installed and maintained Byers' phone and voice mail system to handle their communication and customer service needs and has also installed an automated 24-hour information line complete with directions to their visitor center. Thompson also converted the Byers' original phone lines over to a T-1 line which they use for both their phone and internet transmissions. Thompson Networks also provided all of the wiring throughout their Chalfont facility for their telephones as well as for their computer network.

"Thompson Networks is a terrific asset to our company" states Joe Giedgowd CFO at Byers Choice. "They respond very quickly when a problem arises and they provide outstanding customer service. When we needed additional phone lines for a major event held at our facility, they completed the job ahead of schedule. They have also saved us significant dollars by reducing our long distance charges."

Byers' Choice, Ltd.
Joe Giedgowd
Chief Financial Officer

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