Byers’ Choice Ltd., a company that produces
hand-crafted holiday caroler figurines, has evolved
over the past 25 years from owner Joyce Byers’ home-based
hobby to a firm of 140 employees who work in a
90,000-square foot facility. Their beautiful figurines – each
a unique creation – now adorn mantelpieces
and windowsills in thousands of homes and businesses
The company sells its products through
3,000 retailers in the United States, Canada
and Europe. As the business has grown, so has the
need for a strong and stable infrastructure.
Choice has benefited from Thompson Networks' services
in a variety of ways. Thompson has installed and
maintained Byers' phone and voice mail system to
handle their communication and customer service needs
and has also installed an automated 24-hour
information line complete with directions to their
visitor center. Thompson also converted the Byers'
original phone lines over to a T-1 line which they
use for both their phone and internet transmissions.
Thompson Networks also provided all of the wiring
throughout their Chalfont facility for their telephones
as well as for their computer network.
"Thompson Networks is a terrific asset to
our company" states Joe Giedgowd CFO at Byers
Choice. "They respond very quickly when a
problem arises and they provide outstanding customer
service. When we needed additional phone lines
for a major event held at our facility, they completed
the job ahead of schedule. They have also saved
us significant dollars by reducing our long distance
Byers' Choice, Ltd.
Chief Financial Officer
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